Indiebride

LONDON


Terms & Conditions

By trading on this site/paying an invoice, you agree to the following conditions automatically. We therefore recommend that you read through the terms before you buy from www.indiebrides.co.uk.

How to order

The easiest way to order is online from the Indiebride website. Simply browse the collection, make your choices and pay online through our secure server. You are also more than welcome to come and see us in our London studio. Our appointment booking system is now automated. The closest tube is Oval, zone 2, on the Northern line. We are approximately 5 minute walk from the station. Our full address is 90 Brixton road, London SW9 6BE. 

We can also do appointments in our Dorset showroom; Old Parlour, Ridgeway Lane, Child Okeford, Blandford Forum, DT11 8H
If you prefer to pay by cheque please email us and we will send you an order form. Please make cheques payable to Minna Hepburn and write your home address, cheque card number, expiry date and security number on the back of the card. We accept payment online by Visa, Mastercard, Switch/Maestro, Solo, Electron, Delta, and Paypal

Delivery

All our items are made to order, which means we do not hold any stock.

Our turnaround time for orders ( excluding shipping) are as follows:

Bridal: 6-8 weeks. Please note, during the busy months between February and August, our delivery times can be up to 10 weeks so always check with us!

Accessories: 2 weeks

Custom-made dresses: 3 months

Evening wear: 6-8 weeks

Fabric swatches: We aim to ship within 2 to 4 working days.

These are estimated delivery times and do not include shipping. During the busy months of February and August, the delivery times might be longer so always check with us. Within UK, shipping times vary from next day to 7 days. In Europe, shipping time is between 4-10 days. Outside EU, shipping time vary between 7-20 days depending on the destination.

If you require your item earlier, please notify us by email on as we offer rushed order option that can be purchased on our website.

All orders will be shipped by Royal Mail. The shipping options are shown below. Please note that estimated delivery times are to be used as guidance only, commencing from the date of despatch, do not include weekends and holidays and are not quaranteed. The Indiebride is not responsible for any delays caused by circumstances outside our control. We will do our best to inform you of any unexpected delays. You are responsible choosing the most suitable shipping method. We do not recommend First Class signed shipment for any orders that have high value.

First class signed for UK-10 GBP

Next day delivery UK-15 GBP

Europe signed for - 15 GBP

International - 20 GBP

If you wanted us to use a courier ( DHL/TNT/UPS), there will be an additional charge.

Rushed order

We charge extra for rushed order.

Dresses:

4 weeks or under GBP 150

Accessories:

Under 4 weeks GBP 50

Please note, delivery times exclude bank holidays and weekends. If you have a specific time frame you need the item by, please let us know so we can work around it. Rushed order charge is per item. If you wanted to change the item for another size or product, there will be a further rushed charge applied and potential shipping cost. Please check with us if you have any further questions.

Non-delivery

If for some reason, you have not received you order, please contact us as soon as possible so we can track your order. Minna is not responsible for any non-delivered items.

Returns/Exchanges

All our Items are made to order, which means that we do not have any extra stock and process all orders as they come. Due to specialisation of made to order gowns, all of our dresses, tops and dresses are non-refundable and returnable

Please note that  all our Limited Edition items are non-refundable and non-exchangeable due to limited amount of fabrics available.

We want to make sure that you are 100% happy with your order, therefore we ask you to send us your bust, waist and hip measurements. This is to make sure that you have ordered the correct size. You are also more than welcome to come and see the dresses before purchase or order fabric swatches.

Although we make every effort to describe each garment as accurately as possible we hope you understand that the unique fabrics and the hand-crafted nature of the garments and accessories mean that there may sometimes be slight variations in the texture or colour of fabrics. If the difference is great, we will notify the client or in disputes will make the changes free of charge

The Indiebride is not responsible for orders placed with incorrect size information. It is your responsibility to provide us correct measurements or order a correct size.

Please note, we always order the fabrics after receiving your dress order. You can cancel your order within 48 hours and receive a full refund. After 48 hours, we can only give you a 50% refund.

Any issues with our products must be communicated within 24 hours from receiving the item.

 

Promotions/Offers/Discounts

Any discounts/offers/promotions we may have, cannot be applied to alterations or be-spoke items. Always read the terms and conditions for that specific offer.

Sizing

All dresses are made-to-order in UK sizes S-L,  8-14,some in size 16.  Please note, our dresses are not custom made according to your measurements. Our dresses can be altered very easily and we do offer this service in-house for extra cost. Please note, alterations are not included on the price. For sizing information, we suggest you check our size chart.

If you are between sizes, we suggest you order the larger size.

Any discounts/offers/promotions we may have, cannot be applied to alterations or be-spoke items. Always read the terms and conditions for that specific offer.

 

Care instructions

Please wash and look after your garment as instructed. All our items are dry clean only, unless otherwise labelled. When you have received your dress, we would advise you against hanging up the item, as this might stretch the delicate fabric. Please note that most of our fabrics ( especially Scottish lace ) are very delicate so pay attention when wearing jewellery and carrying handbags. We are not responsible for any damage to the items after they have been shipped.

 

Alterations/Customisation options available. Please note, these options are billed separately and might need a visit in our London showroom. Please note, our alterations charges do not apply to fully finished dresses. Alterations charges are not included on any promotions and discounts.

Any alterations will be billed separately and they are not available to buy online!

This option allows you to change the design and make some alterations. Please note that for any bigger changes, fitting may be required. Please note, if we make any alterations to our designs, the item will be non-refundable. If you have any questions, please email us on minna@indiebrides.co.uk
 

Options explained:

Extra Minor alterations:
-Changing the length of the dress/skirt/sleeves. This can be shortening or minor lengthening.  

£50

Minor alterations/changes, no fitting required, ONE change only: 
-Sleeve/dress length shortening/adding some length. Please note, there might be a separate charge for added length due to increased cost of fabric needed.
-Changing lining colour/belt/veil. Please note, changing the main fabric will be priced separately according to the fabric price.
-Dress waistline alteration
-Adding custom-made embellishing
-Take in/let our skirt seams
-Take in/let out sleeve seams
-Take in/let our bodice seams
-Custom-made veil, small changes
-Changing colour of the lining/fabric. This not apply to organic or peace silk as this is priced separately. 
Charge: £180

When making minor alterations we require you to take some measurements. We are happy to help you how to take the most accurate measurements but if you feel unsure, it is always best to find a qualified person to do that. If you can visit our London showroom, we are more than happy to take your measurements.

If choosing more than ONE alterations, you will need to choose bigger alterations option!

Bigger alterations, possible fitting required:

- two to three alterations, see options as shown above. 
Charge: £ 280

Please read our "Alterations terms and conditions, before choosing the alterations option.

Custom-made option

This option allows any of our standard dresses to be made according to your measurements and add any standard changes such as changing length, adding/taking off a sleeves. If you want to change the design, you must choose our be-spoke option, which will be costed separately. It also includes any alterations and fittings without changing the standard design.

Charge:£ 450

Further alterations

For any other alterations such as requiring pattern changes and combining different dress styles, the item will be priced up separately.

This option is available for customers who are able to visit ur showroom.

Alteration terms and conditions

If you have chosen a custom-made alterations option, the dress will be done according to your specification. Please note, all further alteration, that are not written on the invoices, will be billed separately unless agreed beforehand. If you are unable to come for a final fitting, we check each piece with an adjustable mannequin that has your measurements prior to shipping. However, due to nature of delicate fabrics, your dress might still require some small alterations. If you can come and see us in London, we are happy to do the final adjustments. If you are unable to come for a final fitting, we will not be able to do any final adjustments without seeing you, unless this is a straightforward shortening the length of the dress/sleeves. Indiebride is not liable to pay for any alterations done elsewhere. If you have any questions about this, please email us

Please allow 1,5-3cm variation for hemline length. The fabric will naturally drop few cm during production. We do try to minimise this as much as we can but most of the time it is out of hands.

Indiebride is not responsible for inaccurate size orders/measurements due to weight loss/gain.  We are not liable to make any alterations if your measurements have changed and we have not been notified.

Please note, if the measurements have been taken by someone outside Indiebride, we are not liable to make any alterations/changes to the item.

Fittings

All further alterations, changes and fit of the dress MUST be communicated during the fitting. Any changes that are not communicated 24 hours after the fitting, cannot be taken into account unless agreed by a member of Indiebride team. Any changes beyond that will be billed separately.

Be-spoke dresses

If you are interested about having a be-spoke dress made, please check out our sister company Minna

Making an appointment

We are happy to see brides from Monday-Saturday. All our appointments are strictly by appointment only, lasting one hour. It is advisable to book your appointment as early as possible to avoid disappointment. We get booked up very quickly!

We do not accept booking by email or phone. You can simply go to http://www.indiebrides.co.uk/book-appointment/ and choose your date and time. You can even leave a message if you are looking for a particular item. This way we can be more prepared for your appointment.

We charge £15 for our appointments. The first one is redeemable against purchase. The second appointment and onwards are non-refundable.

We have a strict 24 hour cancellation policy. Any appointments that are not cancelled within this time frame, wil be non-refundable. You MUST cancel your appointment by calling us on +44 207 7353270 as we only catch up on our emails in the morning.

We can also do bridal appointments in our Dorset showroom. Please contact Minna directly about availability.

 

 

                                             We reserve the right to alter these Terms and Conditions or the information in this website at any time.